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Contact support

You can contact us by sending an email to contact@the-keys.fr

For any incident or issue you may send a ticket via the mobile App.

From the App The Keys on your smatphone, in Profil screen, select Envoyer un Rapport

  • Enter a ticket number if your already sent a ticket for same incident
  • tap on  Serrure Concernée and select relevant locker from the list
  • Enter incident details in Description
  • send the ticket with Envoyer